ISO Certification

The FDEF is certified to ISO 9001 standard

The Faculty of Law, Economics and Finance of the University of Luxembourg obtained ISO 9001 certification for the first time in December 2010 for its administration and the administrative management of its activities.

Based on ISO standard 9001:2008, an international standard recognised worldwide, the faculty’s approach contributes to reinforcing a quality system and culture, which is driven by a shared attitude and understanding. It is in line with what has been one of the University of Luxembourg’s key concerns since its inception, which has been to ensure quality.

The quality management system (système de management de la qualité, SMQ) implemented throughout the faculty’s administration is based on three key objectives:

• Improving the transparency of the organisation and running of the faculty
• Ensuring the efficiency of administrative processes and their continuity
• Attracting the attention of the parties directly concerned.

Issued by the European Society for Certification of Management Systems (ESCEM) for a period of three years, the certificate represents external, objective and neutral recognition of the quality of the work delivered by the administration of the Faculty of Law, Economics and Finance.

It is also proof of the faculty’s intention to:

• provide administrative support of a high level for research and teaching activities as well as in general,
• meet the expectations of students, teaching and research staff, the University’s other staff and all its partners ever more precisely.

André Prüm, Dean of the Faculty of Law, Economics and Finance, has emphasised that “obtaining ISO certification within a very short period of time is a fantastic achievement and testifies to the strong commitment of the entire support team at the faculty. The quality management system we have implemented provides a sound basis for developing our teaching and research activities and will enable us to measure progress in terms of ongoing improvements in the performance of the faculty’s administration.”

For further information, please contact Mr Eric Gary, Head of the SMQ, direct: eric.gary@uni.lu or Ms Hélène Langlois, Quality Coordinator: helene.langlois@uni.lu