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Frequently asked questions

Last update: 20 May 2020

Facilities and services

Is the University closed now?

No visitors on University premises can be hosted until further notice, except external contractors and consultants with physical presence absolutely needed.

The University may no longer host any visitors. All non essential visits to the University should be postponed or transitioned to online/remote formats, such as Moodle, Skype or Webex.

All in-person teaching activities are suspended until further notice and will continue in remote formats.

The University of Luxembourg asks its staff to work from home as of Monday, 16 March, with the exception of those individuals whose physical presence on campus is absolutely essential.

Remote work remains the norm for most staff members until further notice.

What about the University’s services to students?

The University’s services to students will remain accessible remotely. Students can contact the SEVE or the Office of Doctoral Studies preferably via email, and a Webex or in-person meeting can be organized if absolutely necessary. 

SEVE Housing and Admissions is accessible for in-person meetings by appointment only. There will be no access to the waiting area.

Contact details:

  • SEVE: seve.admission@uni.lu
  • Housing: seve.logement@uni.lu
  • Mobility - Outgoing students: seve.mobility@uni.lu
  • Mobility - Incoming students: incoming@uni.lu
  • Hotline: 46 66 44 6060 – Monday to Friday 9 am- 4 pm
  • Meetings are only possible in case of emergencies and on appointment.
  • Student service - Psychological support: aidepsycho@uni.lu
  • Student service - Inclusion (questions with regards to integration, financial issues, special needs):  inclusion@uni.lu
  • Student service – emergencies: please call +352 46 66 44 6783
  • PhD students: Office of Doctoral Studies - phdstudies@uni.lu

What about the Learning Centre (LLC)? Can I borrow or return books?

The LLC will partially open from 25 May 2020. Access will be reserved exclusively for University of Luxembourg students and staff until further notice.

In addition to the book pick up point, a limited part of work spaces as well as some computers (primarily for students without own PC) will be made available.

The building is open from Monday to Friday from 10 am to 5 pm.

On site at the LLC, you can:

  • Borrow books previously reserved via a-z.lu
  • Return borrowed books
  • Work individually
  • Use Computers
  • Use printing services
  • Access ILNAS and Bloomberg stations
  • Withdraw orders for research projects

It is not possible to:

  • Access the shelves
  • Work in groups
  • Borrow a laptop

The work places can be accessed by presenting a student or staff card of the University of Luxembourg. On arrival, please see the librarian who will assign you a work space.

Wearing a mask is mandatory during your work session.

In case of question for librarians, please use the “Ask a librarian” service (askalibrarian@uni.lu).

Will restaurants and other food facilities on campus reopen?

University restaurants remain closed until further notice.

Remember to keep a distance of at least two metres to colleagues at all times also in the kitchen areas. If the distance cannot be respected, the wearing of a mask is compulsory.

What about campus sports?

Campus Life classes will remain in remote mode until end of this term. However, outdoor sports activities of non-competitive nature without physical contact are permitted. A list of allowed activities can be downloaded here.

Events

The Open Day (21 March 2020) was cancelled. Will other events and conferences be cancelled?

All in-person events and gatherings (e.g. academic seminars, colloquia, social events) are prohibited through 31 July 2020. Special rules apply for Doctoral thesis defences.