Guests

 

Frequently asked questions

Last update: 20 May 2020

What are the guidelines regarding visitors?

Visits by external parties to University premises, including visiting researchers or visiting doctoral candidates, are not permitted until further notice, except for external contractors and consultants whose physical presence is absolutely needed.

All non-essential visits to the University should be postponed or transitioned to online/remote formats, such as Moodle, Skype or Webex.

Should I postpone job interviews with international candidates?

All face-to-face interviews for recruitment or other purposes shall be replaced by Skype or Webex interviews until further notice. This also includes academic recruitment committees.

Is the LLC still open for visitors?

The LLC remains closed for visitors until further notice.  Please take note of the measures put in place by the LLC to ensure continuity of service.

I am a customer, partner or financier. How can I reach the Finance and Accounting department?

In light of the COVID-19 pandemic and in accordance with the instructions announced by the Government, the University of Luxembourg has taken the necessary measures to slow down the pandemic. We have transitioned to remote work to protect our students, staff and the community surrounding us.

We are no longer reachable by phone in the office. We kindly ask you to contact us by sending an e-mail to sfc.fo@uni.lu.
We will answer your request or forward it to the person in charge.

Due to these operational changes, answers may be delayed. Please be assured that the Finance and Accounting Department will continue to operate and that we will do our utmost to come back to you as soon as possible.

I am a supplier. Will my invoices still be payed? Where do I need to send them?

In the light of the COVID-19 pandemic and in accordance with the instructions announced by the Government, the University of Luxembourg has taken the necessary measures to slow down the pandemic. We have transitioned to remote work to protect our students, staff and the community surrounding us. We remain operational and will process your invoices and pay them as soon as possible.

From now on, may we kindly ask you to send all your invoices, credit notes or reminders as PDF files to our generic email address: sfc.fact@uni.lu. Please also use this address for any other request, as we are no longer available by phone.

In case you are encountering problems to do so, and you continue sending your invoices by post, please make sure to indicate the University’s only billing address:

UNIVERSITE DU LUXEMBOURG
SERVICE FINANCES ET COMPTABILITE
CAMPUS BELVAL
2, AVENUE DE L’UNIVERSITE
L-4365 ESCH-SUR-ALZETTE

Please note that we are dependent on the continuance of the postal services and on the implementation of quarantine instructions when processing your invoice in paper format. PDF format is the most secure option to ensure payment on time.

Please choose one single transmission way, either by mail or by post. It is also mandatory that you indicate our purchase order reference on your invoices, otherwise we will not be able to process them.

Due to these operational changes, delays in the payment of your invoices are to be expected, but please be assured that the Finance and Accounting Department will continue to operate and that we will do our utmost to pay your invoices as soon as possible.