Frequently asked questions

Last update: 21 July 2020

What are the guidelines regarding visitors?

As of 1 July 2020, the University is open to external visitors again, Social distancing rules apply; face masks must be worn if they cannot be respected. As many members of staff work remotely, visitors are requested to make contact by email or set up appointments.

All non-essential visits to the University should be postponed or transitioned to online/remote formats, such as Moodle, Skype or WebEx.

Should I postpone job interviews with international candidates?

All face-to-face interviews for recruitment or other purposes shall be replaced by Skype or Webex interviews until further notice. This also includes academic recruitment committees.

Is the LLC open for visitors?

From 27 July to 21 August, the LLC building will be closed due to maintenance work.

The following LLC services will be available at the Maison du Savoir, on the first floor:    

  • a computer room
  • a photocopying area
  • the daily press
  • individual workspaces (Monday to Friday, 8.00 to 17.00)

The library’s online collections will be accessible remotely via the catalogue

Advice and assistance from the librarians are available at the MSA from 10.00 am to 12.00 and from 14.00 to 16.00 and remotely via

Print collections will not be accessible from 27 July to 21 August 2020. Please borrow the books you need this summer before 24 July from the LLC.

Further information concerning library services, book rental and registration can be found here.

I am a customer, partner or financier. How can I reach the Finance and Accounting department?

Administrative activities have returned to the campuses to a certain degree, Remote work is practised to a large extent.

We kindly ask that visitors make sure that their contact person at a campus is actually present on site.

Please contact the Finance and Accounting Department by e-mail to They will answer your request or forward it to the person in charge.

I am a supplier. Will my invoices still be paid? Where do I need to send them?

We kindly ask you to send all your invoices, credit notes or reminders as PDF files to our generic email address: Please also use this address for any other request.

In case you continue sending your invoices by post, please use the University’s only billing address:


Please note that we are dependent on the continuance of the postal services and on the implementation of quarantine instructions when processing your invoice in paper format. PDF format is the most secure option to ensure payment on time.

Please choose one single transmission way, either by mail or by post.

It is also mandatory that you indicate our purchase order reference on your invoices, otherwise we will not be able to process them.

Delays in the payment of your invoices cannot be excluded, but please be assured that the Finance and Accounting Department will continue to operate and that we will do our utmost to pay your invoices as soon as possible.