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Student Advice and Support Services

 

The Student Services team, SEVE is dedicated to helping students experience university life at its fullest. We are committed to supporting the unique diversity of our campus community and are focused on creating an environment where all our students can thrive.

Student Services offers comprehensive support through two teams: Student Support, and the Office of Student Life.

Our teams are located in the SEVE department, Maison du Savoir (MSA), 5th floor Belval Campus.

We are open Monday to Friday from 13.30 – 16.30 or by appointment.

‘we aim to create a strong sense of belonging and inclusion for all on campus and to enhance and encourage the emotional wellbeing and mental health of our students’

 

 

 

 

 

 

 

 

Joanna West

Team Leader – Student Services

 

 

Student Life – Opportunities beyond the Classroom

Our team is dedicated to helping students experience university life and life in Luxembourg at its fullest.

At the Office of Student Life we work with students for students to promote participation and engagement.

Whether you are interested in sport, art, wellbeing, or want to set up student association for a certain activity or interest, we can help you discover the opportunities and activities on offer.

 

Opening Hours:

Mon – Fri: 13:30 – 16:30 or by appointment

Contact Us:

studentlife@uni.lu                

campus.sport@uni.lu

campus.art@uni.lu 

campus.well-being@uni.lu 

 

Student Delegation

Our Student Delegation ensures that students’ voices are heard and works to make students’ lives better.

The Student Delegation is a student elected body led by students, for students, and works to enhance student experience and opportunities both at the university and beyond.

Student Associations

Our Student Associations, all different but sharing a common goal to provide the experiences that will help you grow personally and professionally, and to make the University of Luxembourg feel like home.

No matter what you’re into, our associations are bound to offer something that interests you. And don't worry, if you really can’t see an association that suits you, we're happy to support you in starting your own. Contact us

Student Lounge

You can also meet fellow students in the Student Lounge. Both Student Lounges - one on Belval, the other on Kirchberg- are managed by students and offer the possibility to meet fellow students in a relaxed way. Just go and have a look!

Our Student Delegation and Student Associations, as well as the Student Lounges, play a key role in creating a positive, inclusive environment for all.

‘Your University life is a unique time; enjoy it as much as possible! We are here to support initiatives from students and to help you feeling well with sports, art and well-being offers! Feel free to contact us!’

 

 

 

 

 

 

 

Veerle Waterplas

Office of Student Life

 

 

 

 

 

 

 

Nicolas Coda

Office of Student Life

 

Student Support - we're here for you

Inclusion Service

Our role is to offer you advice, support and information on a wide range of non-academic issues including finance, inclusion, disability as well as issues relating to your general wellbeing and support during your time at university.

The service is free and confidential for all students and staff.

 

Disability and Specific Learning Difficulties

The Inclusion Office offers advice to staff, students and visitors and strives to promote inclusivity across the University.

We provide support and advice to all prospective and current students and can arrange adjustments if you have a disability or long-term health condition that may impact your ability to follow your studies. This may include, but is not limited to: an autistic spectrum condition, a visual impairment, a hearing impairment, physical/ mobility difficulties, a longstanding illness or health condition, a specific learning difficulty or attention deficit hyperactivity disorder and mental health condition.

The support available is flexible and based on needs. If you would like to discuss the options that may be available to you please contact us on inclusion@uni.lu for an appointment or drop in to the Inclusion Office, SEVE.

All requests are treated confidentially.

 

Reasonable Adjustments

If you need academic adjustments or extra support because of your disability, you will need to provide medical evidence. In most cases this is a letter from your doctor (General Practitioner), or other appropriate health care professional.

The letter should include:

  • information about your disability and/or medical condition, including a diagnosis and symptoms
  • what treatment and/or support you are receiving
  • the effect of the disability and/or medical condition on daily life.

Please send your letter and documents to us at contact.car@uni.lu or drop it in to us. Once we have received your file we will then be in contact with you to discuss putting a support plan in place.

Financial Support

  1. Student Support Fund / Hardship Fund

The University of Luxembourg Hardship Fund is part of the University’s commitment to providing financial support to students to enable them to achieve their potential at University. The aim of the Hardship Fund is to relieve financial hardship that may negatively impact a student’s participation at the University. The grant is non-repayable and is awarded to students experiencing hardship as a result of ongoing financial difficulties or one off unexpected, essential costs.

Each application is assessed individually against set criteria, and grants are made based on the evidence provided. Grants from the Hardship Fund are not an entitlement and are made only in cases of extreme hardship. Students much show they have exhausted all other income possibilities and are encouraged to seek long-term alternatives, as a grant is not guaranteed.

Who can apply?

In order to qualify for a grant from the University of Luxembourg Hardship Fund you must meet certain requirements. The allocation of this financial support is based on the unique personal and social situation of the applicant. In order to qualify you must:

  • be enrolled in a Bachelor or Master program at the University of Luxembourg or
  • be registered as a self-funded doctoral student at the University of Luxembourg and
  • not eligible for any financial aid from the Luxembourg state

If you are a self-funded student you are expected to have made adequate and realistic provision at the start of your studies to cover your tuition fees and living costs. Where you clearly have not done so, a grant from the Hardship Fund will not be made.

Download an Application Form

Contact: HardshipFund@uni.lu

        2. Student 'Good Food' Voucher Scheme

Due to the extraordinary impact of COVID-19 on our students, we are happy to announce a new scheme to support students experiencing financial difficulties with food costs, thanks to the generosity of Fondation André Losch and the OEuvre Nationale de Secours Grande-Duchesse Charlotte

If you are currently staying in a student residence or in private sector rented accommodation during the COVID crisis and experiencing financial difficulties please complete the form below and send to HardshipFund@uni.lu.

Please note the maximum amount available is €40 per week per student. If you have already applied for financial support under the Hardship Fund, there is no need to re-apply as consideration will be automatic.

Download an Application Form

In thanks for the generosity of the Fondation André Losch and the OEuvre Nationale de Secours Grande-Duchesse Charlotte, we have compiled a quick, easy and healthy cookbook for our students. Don't hesitate to share your recipes via studentlife@uni.lu!

        3. Student Access to Tech Scheme

Due to the change to online teaching and assessment as a result of the Covid-19 crisis, we can now offer assistance to students who do not have the means to acquire a laptop to access online study materials and classes. Please complete the application form and send with your supporting documents by email to HardshipFund@uni.lu.

This project has been made possible thanks to the generosity of Fondation André Losch and Fondation du Grand-Duc et de la Grande-Duchesse.

Download the application form

        4. State Support - CEDIES

Cedies is a financial contribution by the government of Luxembourg for students in higher or university education.

For more information, please check the Cedies Website (please consult the eligibility criteria before applying).

If you already receive CEDIES and you need additional support during the Covid-19 situation, you can apply for an increase of financial assistance (max. 500 € for your scholarship and 500 € for your student loan). You can find more information regarding the application on the cedies website (in French).

Contact: aide-fi@mesr.etat.lu

        5. Aide Logement - COVID-19

5.1. From the University

The University temporarily, due to the current crisis, allows for the postponement of rent payment in its University residences.

To request postponement of rent payment, please fill in the form requesting a deferral and contact SEVE.logement@uni.lu.

5.2. From the State

Renters and homeowners whose income has significantly decreased due to the current COVID-19 crises can submit a request for financial help for the payment of a 'Aide Logement'

For more information, please consult the webpage on guichet.lu

 

Refugee Student Support

The University of Luxembourg aims to facilitate access to higher education for refugees and asylum seekers as well as promoting social inclusion and active participation in academic life.

The Inclusion Office provides specialist support on language tuition, admissions, finances as well as counselling support.

In order to discuss the opportunities available at the University of Luxembourg please contact inclusion@uni.lu

 

Reporting Incidents of Bullying or Discrimination

If you experience an incident of bullying or discrimination you have a number of options that you can consider. At the Inclusion Office we encourage our community to try and resolve any issues of bullying or discrimination informally (although we understand this is not always possible). If possible, go and talk to the person and tell them their behaviour is upsetting. In most cases, speaking with the person, at the earliest opportunity, can resolve the situation. Very often people do not realise the impact of their behaviour. It is often helpful to have a note of some examples of the behaviour that has caused offence.

Every report of bullying or discrimination is taken very seriously and will be dealt with and discussed individually.

In all cases, the Inclusion Office is there to advise and support you in a private and confidential manner.

Contact: inclusion@uni.lu

 

 

 

 

 

 

 

 

Joanna West

Inclusion Service

 

Opening Hours:

Mon-Fri: 13.30 - 16.00 or by appointment

Counseling

Mental Health Service

We are dedicated to supporting students with personal, emotional and psychological concerns. Our team is here to help you address any problems that may get in the way of realising your full academic and personal potential.

The service is free and confidential for all students and staff.

To book an appointment, please contact

 

 

 

 

 

 

 

 

 

 

 

Irmgard Schröder

Mental Health Service