Student and graduate feedback

Student and graduate feedback is an essential component of the University’s Quality Assurance Framework for Education and as such is being continuously developed.

Feedback is crucial for enhancing learning – for both teaching staff and students. Instructors rely on student and graduate feedback to know what their teaching has achieved. It helps them to understand how they can improve and identify what steps they need to take to do so. By giving feedback, students also develop a newfound appreciation of their learning process.

The University of Luxembourg is committed to providing students ample opportunity to give feedback and discuss their study experiences with teaching and programme staff.

Teaching staff pledge to take any feedback from students and graduates seriously and to use it to improve their teaching. If possible, a dialogue is initiated between students and staff following feedback. Feedback informs the development of courses and curricula, and students should be involved in these development processes whenever possible.

Currently, students at the University of Luxembourg can provide feedback on various dimensions of their study experiences via a range of channels.

If you would like to share your thoughts about possibilities to give feedback and/or put forward any further initiatives, suggestions or ideas to improve the quality of learning and teaching on your study programme, please let us know at quality@uni.lu or at eqo@uni.lu.

 

Dimensions

For an overview of the dimensions on which current and former students at the University of Luxembourg are asked to share their thoughts, please refer to the following handout: Student and Graduate Feedback - Framework and application(PDF).

 

Channels

Student and graduate surveys (University wide)

Student and graduate surveys are designed to encourage structured reflection on experiences and expectations and to provide constructive commentary.

The following surveys are offered at the University of Luxembourg:

• Student satisfaction survey
  The Student satisfaction survey aims to measure the level of satisfaction of bachelor and master students with various aspects of their studies and services at the University, including the application, arrival and orientation phase; the content and academic quality of their study programme; assessment and feedback; learning resources; and student accommodation.

• Graduate survey
  The questionnaire is administered to all graduates of a given academic year following graduation.To give the University a better understanding of how it can help students prepare for their professional life after graduation, bachelor, master and doctoral graduates are asked for feedback on their study experience, the transition from University studies to the labour market, and their employment situation. The questionnaire is administered to all graduates in a given academic year following graduation.

• Other surveys
  One-off surveys are conducted to collect information and give students the opportunity to share their views and opinions on current topics of importance to the University community. Past topics have included the research experience of doctoral students, career trajectories of PhD holders, mobility, remote teaching, etc.

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Student questionnaires in courses and study programmes

All students at the University are asked to fill in questionnaires to share their insights on their learning experiences as related to specific courses and programmes. Once a particular questionnaire has been launched, students receive an invitation to participate via email and other communication channels (Moodle, Facebook, Instagram, etc.).

• Course feedback questionnaire (formerly Course evaluation)
  The Course feedback questionnaire is an online questionnaire that gathers input from students on their study and learning experiences. It provides information with the aim of helping instructors and students raise the quality of their teaching and learning. It is offered once per semester for all courses taught at the University of Luxembourg, with the exception of doctoral studies. Doctoral candidates can provide feedback about their courses (transferable skills and disciplinary and interdisciplinary training) via specific forms after each course. For more information on this topic, please refer to the Moodle pages about Doctoral Education.

• Fairness in assessment questionnaire
  The main objective of the Fairness in assessment questionnaire is to give teaching staff a better idea of how their assessment is perceived by their bachelor and master students and to give students an opportunity to voice any concerns and reflections regarding assessment. The Fairness in assessment questionnaire is a work in progress; it is due to be launched in a pilot phase during the winter semester 2022.

For more information on how to provide feedback at course level please refer to the document Feedback at course level. Framework and application.

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Study programme representatives and Student Delegation

Students can contact their Study programme representatives or the Student Delegation to give feedback concerning their study programme, study experience or the life at the University more generally.

Information about the election process for Study programme representatives can be provided by the Study programme administrator or the Study programme director of each respective study programme. Information on the role of Study programme representatives can be found on the Academic Regulations web page.

Doctoral candidates also have the opportunity to represent their doctoral programmes as Doctoral programme representatives. For more details, please see the information pages of the University’s various Doctoral schools.

For more information on the Study programme representatives and the Student Delegation, please refer to the student participation pages.

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Other ways of getting involved and providing feedback

• Institutional projects and programme accreditation.
• Direct communication with teaching and programme staff (by email, phone and/or in person).
• Dialogue in various formats (student focus groups, discussion groups, semi-structured interviews, etc.) if feedback is required on specific issues or initiatives.

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