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Ask a Librarian FAQ

The « Ask a librarian » service offered by the Luxembourg Learning Centre (LLC) enables you to communicate with the BUL librarians to get answers to your questions about the library, its services and its collections.

 

When can you ask a question ? When will you get a response ?

The e-mail address bibliotheque@uni.lu is available anytime – you can ask your questions whenever it is convenient for you.

  • BUL staff monitors the e-mails from Monday to Friday (except for bank holidays) during working hours.
  • We commit to providing a response within 3 working days.
  • The response time depends upon the type of question – some questions require more in-depth research than others.

 

What questions do and don’t we answer ?

We reply to* :

  • questions about the BUL, its services and its collections;
  • help locating a document;
  • requests for assistance in documentary research;
  • requests for timely and factual information.

We don’t reply to :

  • requests for specialised consultation, such as medical, legal or genealogical searches;
  • requests for the construction of exhaustive bibliographies;
  • requests for the provision of documents. For example, we will not fax, scan or photocopy documents and send them to you.

We may, if required, transfer your question to a more appropriate service. In this case, we will inform you of that fact.

*(assuming the BUL has the documentary resources with which to locate the answer)

 

 

How do we formulate our responses ?

  • The information is provided using a methodological and educational approach.
  • We will provide you with the sources used.
  • Bibliographic records extracted from databases to which access is provided through our subscriptions as well as other references provided will be limited to a maximum of 10.