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FAQ Covid-19

 

How can I contact the library and which services are still available?

What are the opening times?

The LLC is open from Monday to Friday between 8:00 and 22:00 and on Saturday between 8:00 and 17:00.

The librarians are available at the Welcome Zone from Monday to Saturday from 10:00 until 17:00.

I have a question concerning the library, its documents or services. How can I contact a librarian?

You can contact us through our “Ask a Librarian” service. Send us an e-mail to askalibrarian@uni.lu. The librarians remain committed to providing quality service and answering your questions.

The librarians are also available at the LLC at the Welcome Zone from Monday to Saturday from 10:00 until 17:00.

Which services of the library are still available?

Almost all the services are available onsite and/or virtually.

Registrations can be done onsite (with reservation for UL students) or virtually. Please see the registration section below for more info.

All the electronic resources of the library are available through the library catalog www.a-z.lu.

Check out our website for more information or contact us via e-mail askalibrarian@uni.lu.

Registration

How can I register for the library in order to borrow books and use its services?

Registrations are possible at the Welcome Zone of the LLC from Monday to Saturday from 10:00 until 17:00 (not possible on Saturdays from 12:00 until 13:00).

Registration to the Luxembourg Learning Centre is possible upon appointment only. Students and users wishing to register are kindly asked to book an appointment via Affluences.

UL students and staff can also send an e-mail to askalibrarian@uni.lu to register (send from your university email address). Please note that a registration via e-mail will give you access to the electronic documentation on www.a-z.lu, but you’ll still need a barcode printed on your student or staff card in order to borrow books. The barcode can be printed at the Welcome Zone during the above mentioned times.

You can find more information on our website.

Your visit to the LLC

Can I study at the LLC?

Yes, but only individual workspaces are available. Closed rooms (Group Work, Chill-Out Rooms, Silent Rooms) as well as the Group Work boxes on the platforms are not available.

Do I need to reserve my workspace before coming to the LLC?

No, you can come to the LLC and choose your workspace without reservation. Please take a “cleaning” ticket at the entrance of the Welcome Zone. Once you’re done with your study session, please leave this ticket at your workspace.

Can I work on a group assignment with other students?

No, the group work spaces are not available. Only individual work spaces are available. In general, group work is not allowed in the building in order to respect social distancing.

I need to follow online classes for my studies. Is there a space dedicated for this at the LLC?

Yes, the CUBES on level -2 can be used to follow your online classes (video conferencing). Please bring your own headphones and laptop (or borrow one from the Laptop Lending machine on the ground floor of the LLC).

Can I use the computers?

Workspaces with computers are available. Please take a “cleaning” ticket at the entrance of the Welcome Zone. Once you’re done with your session, please leave this ticket at your workspace.

Are the ILNAS and Bloomberg stations available?

The ILNAS and Bloomberg stations are available at the Welcome Zone.

Can I print/copy/scan?

Yes, the Copy Corners are available on each floor of the LLC. Only 1 person at a time is allowed in the Copy Corner.

Can I borrow a laptop?

Yes, it is possible to borrow a laptop for the day from the Laptop Lending Machine behind the lift on the ground floor. The laptop has to be returned on the same day 15 minutes before the LLC closes.

Can I pick up my orders for research projects?

You can pick up your orders for research projects after having received the confirmation e-mail. Please refer to the Welcome Zone from Monday to Friday from 10:00 until 20:00 and on Saturday from 10:00 until 17:00.

Are there specific health measures?

During your visit :

  • It is mandatory to wear a mask when walking in the LLC. You can then remove your mask once installed at your workplace.
  • It is mandatory to wash or disinfect your hands before touching the books on the shelves
  • You are asked to respect social distancing.
  • It is forbidden to move furniture. The furniture and work spaces have been adapted to allow a safe distance between users.
  • You are asked to respect the signage on site and the instructions given by the LLC staff.

Access to printed documents from the LLC

How can I access the books from the library?

The paper books and other physical documents are available on the shelves and can be borrowed (except the non-lendable books). It is mandatory to wash or disinfect your hands before touching the books on the shelves. Documents from the Stacks need to be reserved via www.a-z.lu or by sending an e-mail to askalibrarian@uni.lu. You can access the online documentation via www.a-z.lu. If you need help with e-book or database accessibility, or if you are looking for a specific document, do not hesitate to contact us for help askalibrarian@uni.lu

Can I browse through the shelves and borrow books that I haven’t reserved in advance?

Yes, you can browse through the shelves, but it is mandatory to wash or disinfect your hands before touching the books on the shelves and you need to wear a mask.

How can I return my books?

You can return your books from Monday to Friday from 8:00 until 22:00 and on Saturday from 8:00 until 17:00 at the LLC via the return machine.

Is the Book Taxi service operational?

The Book Taxi service is operational for staff members and PhD students as well as students based full-time on the campuses Kirchberg, Weicker or Limpertsberg.

Resources available online

How can I access electronic resources?

You can access electronic resources via the catalog www.a-z.lu. To access most of the electronic resources you need to login with the credentials that you’ve received when you registered at the LLC. You’ve received your user number via e-mail or it has been printed on the back of your student or staff card. Your password needs to be set up with www.a-z.lu

External users can access online resources with a valid registration at the National library.

How do I find the electronic resources available in a discipline?

You can check out our subject guides on our website. Click on the subject you’re interested in and then on “Electronic Resources”.

Information skills

How can I follow a library training remotely?

You can participate in our Online Course on Academic Research Skills on Moodle (course available in English and French) or follow the video tutorials on our website.

I need help using the electronic resources, can the librarians help me?

You can contact the librarians via e-mail (askalibrarian@uni.lu). We can also offer you a meeting (online or onsite) via our “Book a Librarian” service, for more in-depth questions about our online resources.

Reopening of the LLC and services related to it

When will the LLC open again?

As of the 7th of September, the LLC begins a new phase of the deconfinement plan and returns to its usual opening hours. The building is open from Monday to Friday from 8:00 to 22:00 and Saturdays from 8:00 to 17:00 to all users. Most of the services and work spaces are available, however group work spaces remain closed.

We currently don’t know when the LLC will be fully operational again, but we invite you to keep informed via the University’s homepage, its social networks and the library’s website.

I left things in the lockers at the LLC. How can I get hold of them?

You can come get them from Monday to Friday from 10:00 until 22:00 or on Saturday from 8:00 until 17:00. Please note that the lockers are not available to be used at the moment. You can only pick up your belongings.

Can we plan a guided tour for when the LLC reopens?

In view of the current situation with the COVID-19 outbreak and since we do not know when it will be over, we cannot plan any visits at this time.

We invite you to contact us again when the situation has returned to normal.

Stay informed

Do we have access to the press online to stay informed?

Yes, you can access Pressreader and Europresse from home via www.a-z.lu. Don’t forget to log in with your library account (K-... & password). If you’re not registered at the Luxembourg Learning Centre yet, contact us via askalibrarian@uni.lu.

You can have access to the articles on Financial Times by creating an account with your uni.lu e-mail address here.