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FAQ Covid-19

 

How can I contact the library and which services are still available?

What are the opening times?

The LLC is open from Monday to Friday between 8:00 and 22:00 and on Saturday between 8:00 and 17:00.

The librarians are available at the Welcome Zone from Monday to Saturday from 10:00 until 17:00.

In order to gain access to the LLC, please reserve your workspace via  Affluences.

I have a question concerning the library, its documents or services. How can I contact a librarian?

You can contact us through our “Ask a Librarian” service. Send us an e-mail to askalibrarian@uni.lu. The librarians remain committed to providing quality service and answering your questions.

The librarians are also available at the LLC at the Welcome Zone from Monday to Saturday from 10:00 until 17:00.

Which services of the library are still available?

Almost all the services are available onsite and/or virtually.

Registrations can be done onsite (with reservation via Affluences) or virtually (for UL members). Please see the registration section below for more info.

All the electronic resources of the library are available through the library catalog www.a-z.lu.

Check out our website for more information or contact us via e-mail askalibrarian@uni.lu.

Registration

How can I register for the library in order to borrow books and use its services?

Registrations are possible at the Welcome Zone of the LLC from Monday to Saturday from 10:00 until 17:00 (not possible on Saturdays from 12:00 until 13:00).

Students and users wishing to register are kindly asked to book an appointment via Affluences.

UL students and staff can also send an e-mail to askalibrarian@uni.lu to register (send from your university email address). Please note that a registration via e-mail will give you access to the electronic documentation on www.a-z.lu, but you’ll still need a barcode printed on your student or staff card in order to borrow books. The barcode can be printed at the Welcome Zone during the above mentioned times.

You can find more information on our website.

Your visit to the LLC

Can I study at the LLC?

Yes, but only individual workspaces are available. Closed rooms (Group Work, Chill-Out Rooms, Silent Rooms) as well as the Group Work boxes on the platforms are not available. 

In order to gain access to the LLC, please reserve your workspace via Affluences.

How can I reserve my workspace at the LLC?

Students and staff of the University of Luxembourg can reserve via Affluences.

Before you com to the LLC:

  • Log in to Affluences or use the Affluences app installed on your smartphone (App Store or Google Play).
  • Select Luxembourg Learning Centre
  • Pick your workplace (link plan to help you choose), date and time of your visit
  • Enter your University e-mail address (firstname.familyname.00X@student.uni.lu for students or firstname.familyname@uni.lu for staff)
  • Don't forget to confirm your reservation with the link received by email.
  • You can book your slots 4 days in advance (quota of maximum 30-hour over 4 days), 
  • Remember to cancel your reservation if you give up your appointment, in order to free up the place.

When you arrive at the LLC:

  • Scan the QRCode at the LLC entrance using the "My Reservations" tab of the Attendance app or using a QRCode reader.
  • If you do not have a smartphone, you can connect to www.affluences.com/reservation/validate from a computer or ask the librarians at the reception desk to validate your presence.
  • Your reservation expires after 30 minutes of being late. After this period, the slot will be cancelled and you will not be able to enter the library without making a new reservation.

At the moment the LLC is only open to those who have booked in advance. Students and University staff can book directly via the Affluences app. External users should send their requests 24 hours in advance by email to askalibrarian@uni.lu.

Can I work on a group assignment with other students?

No, the group work spaces are not available. Only individual work spaces are available. In general, group work is not allowed in the building in order to respect social distancing.

I need to follow online classes for my studies. Is there a space dedicated for this at the LLC?

Yes, the CUBES on level -2 can be used to follow your online classes (video conferencing). Please bring your own headphones and laptop (or borrow one from the Laptop Lending machine on the ground floor of the LLC). In order to gain access to the LLC, please reserve your workspace via Affluences.

Can I use the computers?

Workspaces with computers are available. In order to gain access to the LLC, please reserve your workspace via Affluences.

Are the ILNAS and Bloomberg stations available?

The ILNAS and Bloomberg stations are available at the Welcome Zone. In order to gain access to the LLC, please reserve your workspace via Affluences.

Can I print/copy/scan?

Yes, the Copy Corners are available on each floor of the LLC. Only 1 person at a time is allowed in the Copy Corner. Please take an appointment “30-minute Quick Visit” via Affluences, even if you just come to the LLC to use the Copy Corner.

Can I borrow a laptop?

Yes, it is possible to borrow a laptop for the day from the Laptop Lending Machine behind the lift on the ground floor. The laptop has to be returned on the same day 15 minutes before the LLC closes. Please take an appointment “30-minute Quick Visit” via Affluences, even if you just come to the LLC to borrow a laptop.

Can I pick up my orders for research projects?

You can pick up your orders for research projects after having received the confirmation e-mail. Please refer to the Welcome Zone from Monday to Friday from 10:00 until 20:00 and on Saturday from 10:00 until 17:00. Please take an appointment “30-minute Quick Visit” via Affluences, even if you just come to the LLC to pick up your orders.

Are there specific health measures?

During your visit :

  • Wearing a mask is mandatory during your stay at the LLC, including when you are sitting at your workplace.
  • It is mandatory to wash or disinfect your hands before touching the books on the shelves
  • You are asked to respect social distancing.
  • It is forbidden to move furniture. The furniture and work spaces have been adapted to allow a safe distance between users.
  • You are asked to respect the signage on site and the instructions given by the LLC staff.
  • Refusal to comply with the sanitary instructions may lead to a temporary suspension of your account in Affluences.

Access to printed documents from the LLC

How can I access the books from the library?

The paper books and other physical documents are available on the shelves and can be borrowed (except the non-lendable books). It is mandatory to wash or disinfect your hands before touching the books on the shelves. Documents from the Stacks need to be reserved via www.a-z.lu or by sending an e-mail to askalibrarian@uni.lu. You can access the online documentation via www.a-z.lu. If you need help with e-book or database accessibility, or if you are looking for a specific document, do not hesitate to contact us for help askalibrarian@uni.lu. In order to gain access to the LLC, please reserve a “30-minute Quick Visit” via Affluences.

Can I browse through the shelves and borrow books that I haven’t reserved in advance?

Yes, you can browse through the shelves, but it is mandatory to wash or disinfect your hands before touching the books on the shelves and you need to wear a mask. In order to gain access to the LLC, please reserve a “30-minute Quick Visit” via Affluences.

How can I return my books?

You can return your books during the opening times of the LLC via the return machine in the Welcome Zone.

Is the Book Taxi service operational?

The Book Taxi service is operational for staff members and PhD students as well as students based full-time on the campuses Kirchberg, Weicker or Limpertsberg.

Resources available online

How can I access electronic resources?

You can access electronic resources via the catalog www.a-z.lu. To access most of the electronic resources you need to login with the credentials that you’ve received when you registered at the LLC. You’ve received your user number via e-mail or it has been printed on the back of your student or staff card. Your password needs to be set up with www.a-z.lu

External users can access online resources with a valid registration at the National library.

How do I find the electronic resources available in a discipline?

You can check out our subject guides on our website. Click on the subject you’re interested in and then on “Electronic Resources”.

Information skills

How can I follow a library training remotely?

You can participate in our Online Course on Academic Research Skills on Moodle (course available in English and French) or follow the video tutorials on our website.

I need help using the electronic resources, can the librarians help me?

You can contact the librarians via e-mail (askalibrarian@uni.lu). We can also offer you a meeting (online or onsite) via our “Book a Librarian” service, for more in-depth questions about our online resources.

Reopening of the LLC and services related to it

When will the LLC be fully operational again?

We do as much as possible in order to keep our users and staff safe and healthy. The deconfinement will be able to continue in accordance with the health situation in the country.

Most of the services and 100 work spaces are available, however group work spaces remain closed. Because of legal measures in response to COVID-19, we can only have 100 visitors in the building at the same time that’s why we now require visitors to book their presence at the LLC in advance via the Affluences app. External users should send their requests 24 hours in advance by email to askalibrarian@uni.lu

We currently don’t know when the LLC will be fully operational again, but we invite you to keep informed via the University’s homepage, its social networks and the library’s website.

I left things in the lockers at the LLC. How can I get hold of them?

You can come get them during the opening times of the LLC. Please note that the lockers are not available to be used at the moment. You can only pick up your belongings.

Can we plan a guided tour for when the LLC reopens?

In view of the current situation with the COVID-19 outbreak and since we do not know when it will be over, we cannot plan any visits at this time.

We invite you to contact us again when the situation has returned to normal.

Stay informed

Do we have access to the press online to stay informed?

Yes, you can access Pressreader and Europresse from home via www.a-z.lu. Don’t forget to log in with your library account (K-... & password). If you’re not registered at the Luxembourg Learning Centre yet, contact us via askalibrarian@uni.lu.

You can have access to the articles on Financial Times by creating an account with your uni.lu e-mail address here.