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FAQ Covid-19

 

How can I contact the library and which services are still available?

What are the opening times?

The LLC is open from Monday to Friday between 8:00 and 17:00 (from the 1st July).

I have a question concerning the library, its documents or services. How can I contact a librarian?

You can contact us through our “Ask a Librarian” service. Send us an e-mail to askalibrarian@uni.lu. The librarians remain committed to providing quality service and answering your questions.

The librarians are also available at the LLC at the Welcome Zone from Monday to Friday from 10:00 until 17:00.

Which services of the library are still available?

All the electronic resources of the library are available through the library catalog www.a-z.lu.

We still offer remote assistance via our “Ask a Librarian” service. Registrations (for UL students and staff), as well as virtual “Book a Librarian” meetings are still possible.

The following is possible at the LLC from the 1st July: borrow books, return borrowed books, work individually, use computers, use printing services, access ILNAS and Bloomberg stations, withdraw orders for research projects. Check out our website for more information or contact us via e-mail askalibrarian@uni.lu.

Can I study at the LLC?

Individual workspaces are available from Monday until Friday from 8:00 until 17:00.Closed rooms (Group Work, Chill-Out Rooms, Silent Rooms) as well as the Group Work boxes on the platforms are not available.

Can I work on a group assignment with other students?

No, the group work spaces are not available. Only individual work spaces are available.

Can I use the computers?

Workspaces with computers are available from Monday until Friday from 8:00 until 17:00.

Are the ILNAS and Bloomberg stations available?

The ILNAS and Bloomberg stations are available at the Welcome Zone.

Can I print/copy/scan?

You can use the printers at the LLC from Monday until Friday from 8:00 until 17:00.

Can I borrow a laptop?

Yes, it is possible to borrow a laptop for the day from the Laptop Lending Machine behind the lift on the ground floor. The laptop has to be returned by 16:45 on the same day.

Can I pick up my orders for research projects?

You can pick up your orders for research projects. Please refer to the librarian in the Welcome Zone from Monday to Friday from 10:00 until 17:00.

Are there specific health measures?

During your visit :

  • It is mandatory to wear a mask or scarf/buff
  • It is mandatory to wash or disinfect your hands before touching the books on the shelves
  • You are asked to respect social distancing
  • It is forbidden to move furniture. The furniture and work spaces have been adapted to allow a safe distance between users
  • You are asked to respect the signage on site and the instructions given by the LLC staff

 

Registration

I’m not registered yet. How can I access the online documentation of the library?

Please send us your registration request to askalibrarian@uni.lu from your university e-mail address.

The online documentation is only accessible for students and staff of the University.

If you’re an external user, you can register at Welcome Zone of the LLC from Monday until Friday from 10:00 until 17:00.

Access to printed documents from the LLC

How can I access the books from the library?

The paper books and other physical documents are available on the shelves and can be borrowed (except the non-lendable books). Documents from the Stacks need to be reserved via www.a-z.lu. You can access the online documentation via www.a-z.lu. If you need help with e-book or database accessibility, or if you are looking for a specific document, do not hesitate to contact us for help askalibrarian@uni.lu.

Can I browse through the shelves and borrow books that I haven’t reserved in advance?

Yes, you can browse through the shelves, but it is mandatory to wash or disinfect your hands before touching the books on the shelves and you need to wear a mask.

How can I return my books?

You can return your books from Monday to Friday from 8:00 until 17:00 at the LLC via the return machine.

Is the Book Taxi service operational?

The Book Taxi service is operational for staff members and PhD students as well as students based full-time on the campuses Kirchberg, Weicker or Limpertsberg.

Resources available online

How can I access the online content, which is only available inside the buildings of the University or the National Library?

Most of the online content is remotely accessible via the library catalog www.a-z.lu with your library login (K-… & password). You can also come to the LLC from Monday until Friday between 8:00 and 17:00 to access this content.

The content, which can usually only be accessed via the network of the university or National Library, is exceptionally available remotely. A VPN connection is not needed to access this content. As a result of the negotiations between the Consortium Luxembourg (of which the LLC is part of) and the providers, this content is now available remotely during the closing of the libraries. You can see the full list of the available content here. More databases will be added to this list. Please note that in the catalog, it still says that the access is only given onsite, but you can just ignore it and click on “Online access”. We don’t have the possibility to update this message everywhere. A login via www.a-z.lu is necessary to access these databases.

If you need help with e-book or database accessibility, or if you are looking for a specific document, do not hesitate to contact us askalibrarian@uni.lu.

Are more e-books and e-journals made available during the closing of the libraries?

Yes, several publishers are offering temporary access to additional electronic resources. Find the list here. The access to our e-books is also more global: for example, we have unlimited simultaneous access (from a single user or 3U) to all Elsevier titles until mid-June. If you need access to e-books or others resources you can’t find on www.a-z.lu, please contact us via e-mail (askalibrarian@uni.lu).

How do I find the electronic resources available in a discipline?

You can check out our subject guides on our website. Click on the subject you’re interested in and then on “Electronic Resources”.

Information skills

How can I follow a library training remotely?

You can participate in our Online Course on Academic Research Skills on Moodle (course available in English and French) or follow the video tutorials on our website.

I need help using the electronic resources, can the librarians help me?

You can contact the librarians via e-mail (askalibrarian@uni.lu). We can also offer you an online meeting (Webex) through our “Book a Librarian” service, for more in-depth questions about our online resources.

Reopening of the LLC and services related to it

When will the LLC open again?

A third phase of reopening starts on the 1st July as the LLC continues to gradually resume its activities.

The LLC will be open to the public again. Users can access the building including the lounge, the collections, the copy corner, and the infrastructure autonomously provided the safety measures are observed. A total of 200 individual workspaces will be available. Collaborative workspaces and teamwork rooms remain closed. The LLC is open Monday through Friday from 8.00 to 17.00.

We currently don’t know when the LLC will be fully operational again, but we invite you to keep informed via the University’s homepage, its social networks and the library’s website.

I left things in the lockers at the LLC. How can I get hold of them?

You can come get them from Monday to Friday from 8:00 until 17:00. Please note that the lockers are not available to be used at the moment. You can only pick up your belongings.

Can we plan a guided tour for when the LLC reopens?

In view of the current situation with the COVID-19 outbreak and since we do not know when it will be over, we cannot plan any visits at this time.

We invite you to contact us again when the situation has returned to normal.

Stay informed

Do we have access to the press online to stay informed?

Yes, you can access Pressreader and Europresse from home via www.a-z.lu. Don’t forget to log in with your library account (K-... & password). If you’re not registered at the Luxembourg Learning Centre yet, contact us via askalibrarian@uni.lu.

You can have access to the articles on Financial Times by creating an account with your uni.lu e-mail address here.