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Think before you click: how reflective patterns contribute to privacy

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Event date: Tuesday, 15 June 2021 02:00 pm - 03:00 pm

The IRiSC group of SnT (the Interdisciplinary Centre for Security, Reliability and Trust) is inviting two external speakers for this online seminar.

Join us on WebEx (Event access code:163 031 1668)!

Event description:

The digital economy thrives on personal data. This drives companies, which often are legally obliged to ask for users’ consent before collecting their data, to employ manipulative design patterns that unconsciously steer users to provide more data: dark patterns. As an opposing force, scholars have explored the idea of bright patterns (nudging users towards more privacy-friendly choices). In this paper, however, we argue that nudging users through design towards any privacy choice (whether dark or bright) is morally problematic. We make a case for reflective design patterns, which stimulate reflective thought processes through designing-in friction. Through reflection, individuals examine how digital products might impact their privacy and how it fits their world views. We discuss how users can or cannot be expected to deliberate about their privacy choices and what role design plays in this context. We end with a case study of the identity management system IRMA to illustrate how reflective design patterns can be implemented in practice. This paper draws from and integrates previous work by the authors [Graßl et al. 2021, Terpstra et al. 2019, Jacobs and Schraffenberger 2020].

Bios of speakers:

Paul Graßl works as a behavioural scientist at the interdisciplinary hub for security, privacy and data governance (iHub) of Radboud University in the Netherlands. His research investigates people’s privacy behaviour online with a special focus on manipulative design patterns. He aims for interdisciplinary, constructive ways to tackle identified problems involving the fields of Psychology, Law and Human-Computer Interaction.

Arnout Terpstra is an external PhD student at the Tilburg Institute of Law, Technology & Society (TILT). In his research, he argues (digital) products and services should be designed to help their users reflect on privacy and privacy decisions, as opposed to solely designing for usability and aesthetics. At SURF, he is a product manager within the Trust & Identity team, focusing on digital identity and identity federations for Research & Education in The Netherlands.